Terms and Conditions - Ultra Tickets

Terms and Conditions

Ultra Processing Ltd Terms

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply ticketing services to you. We are not ourselves responsible for the events for which we supply tickets and you should look at the event organiser’s terms to see your rights and responsibilities in relation to the events themselves, together with any restrictions applying to the events.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. Please note that once we have accepted your order for a ticket or tickets then it is not cancellable or refundable in any way.
  2. Information about us and how to contact us
    • Who we are. We are Ultra Processing Ltd a company registered in England and Wales. Our company registration number is 10952942 and our registered office is at 15b Sawley Park, Derby, DE21 6AS.
    • How to contact us. You can contact us by email at info@ultratickets.co.uk or by writing to us at Ultra Processing, 15b Sawley Park, Derby, DE21 6AS.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the ticket. This might be because the tickets are sold out or because we have identified an error in the price or description of the tickets.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • We only sell to the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
  4. Changes to Tickets
    • Cancellation or rescheduling of events. Where an event is cancelled and not rescheduled you shall be entitled to claim a refund from us in accordance with this clause. Where an event is cancelled or curtailed because of adverse weather, timings need to be adjusted or others events beyond ultra events control, we shall not be liable to make any refund or pay any compensation. Where an event is postponed and rescheduled your original tickets will remain valid for the rescheduled event and you shall not be entitled to a refund. Tickets purchased to events cancelled or rescheduled due to government advice or restrictions will not be entitled to an automatic refund. However, these tickets will remain valid for rescheduled events.Any refunds shall only be made to you, using the same method that you used to purchase the tickets. In some cases a direct bank transfer to the customer may need to be made from the local event organiser. Any refunds will be for the face value of the ticket only. No processing fee’s will be included in the refund. Our liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund described in this section.
    • Line-up Changes & Performer Substitutions: In the event that any scheduled performer(s) (including fighters) withdraw, are replaced, or otherwise cannot participate—whether for health reasons, injury, force majeure, or any other cause—your tickets remain valid for admission to the event as scheduled. Such withdrawal, substitution or change of line-up does not constitute cancellation or non-delivery of the event, and does not entitle you to a refund, exchange, or compensation.
      Contact details. It is your responsibility to inform us of any change to the contact address, telephone number or email address that you provide to us at the time of ordering so that we can notify you of any changes to events.
    • Checking the details of the ticket: you are responsible for checking that the date of the event and the other details of the ticket(s) that you are buying exactly match your requirements.
    • No Cancellation: Once we have accepted your order you will not be able to cancel your ticket(s). Any change to your ticket(s) is at our absolute discretion.  We will not be responsible for any ticket that is lost, stolen or destroyed.
    • Statutory Rights. Your statutory rights are not affected by these terms.  This is particularly the case if we do not fulfil the promises that we make to you in relation to the ticket(s) ordered by you.
Summary of your key legal rightsThis is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says:a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
  • Exercising your statutory rights. To exercise your statutory rights, including ending the contract with us, please let us know by doing one of the following:
    • Email. Email us at info@ultratickets.co.uk Please provide your name, details of the order and, where available, your phone number and email address.
    • Online. Complete the contact form on our website.
    • By post. Write to us at Ultra Processing, 15b Sawley Park, Derby, DE21 6AS. Simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
  • No use of tickets after ending the contract. If you end the contract for any reason, then you will not be able to use any tickets that we have sent to you under that contract.
  1. Price and payment
    • Where to find the price for the product. The price of the ticket will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the ticket advised to you is correct. However please see clause 2 for what happens if we discover an error in the price of the ticket you order.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the tickets we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the ticket’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the ticket’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    • When you must pay and how you must pay. We accept payment with Visa, Mastercard and American Express. No tickets will be provided to you until you have paid in full.
  2. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 5.
    • If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.
    • We are not liable for business losses. We only supply tickets for private use. If you use the tickets for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  3. How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our privacy policy.
  4. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms (including your rights to use tickets) to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of our ticketing services in the English courts. If you live in Scotland you can bring legal proceedings in respect of our ticketing services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of our ticketing services in either the Northern Irish or the English courts.
    • All events will run in line with current, relevant laws across England, Scotland, Wales and Northern Ireland.
    • For all ‘Ultra Events*’ event ticket revenue is used to pay to host the event, but prior to that many costs are incurred including, but not limited to, marketing, 8 week training programmes, venue hire, equipment purchase. As such, tickets are non-refundable.
    • Table Service – If table service is provided as part of your tickets please note that this is a service provided by either the venue or an external service and is something that is beyond our control. Occasionally venues experience staffing issues leading to not being able to provide this service.
Privacy Overview
Ultra Tickets

Key Details

Policy Date: 17/09/2018

This data protection and privacy policy describes how Ultra Events Limited formerly Ultra White Collar Boxing Limited (We) protect and use your personal information when you participate at our boxing training or events or use our website. In accordance with the Data Protection Act 2018, General Data Protection Regulation EU 2016/679 and The Privacy Communication Regulation (the Data Protection law) We are registered Data Controllers with the Information Commissioners Office number ZA157866. For the purposes of Data Protection Law, We are the Data Controller and you are the Data Subject.

We are registered as a limited company to an address at Bezant House, Bradgate Park View, Chellaston, Derby, DE73 5UH.

Introduction

We gather and use personal and sensitive information about individuals so that We may provide products, comply with law and permit access to our services, digital services and events.

Where you provide us with personal and sensitive information, under agreement or by accessing our services you agree to the conditions of this Privacy Policy.

What personal and sensitive data we record

  • Your name and your employer
  • Contact information including email address and mobile phone number
  • Your home address
  • Special category data regarding your health information, including information collected on a medical PAR-Q and special needs/dietary requirements provided on booking forms, and other special data where relevant, such as date of birth.
  • Next of kin information
  • Demographic information, such as location, gender and age.
  • Questions, queries or feedback you leave if you contact us via the contact page.

What digital information  We collect about you

  • Website usage data
  • Your IP address, and details of which version of web browser you used.
  • Information on how you use the site, using cookies and page tagging techniques.
  • Geographical location when browsing our websites, device information (ie iPhone, Google Pixel, Desktop etc).

Your Consent to certain company activities

For certain company activities or management of special categories of data, we will ask you to provide your explicit consent to process your personal data;

  • 1) to receive electronic marketing by us and/or by third parties,
  • 2) to process special category data where relevant, including for insurance purposes.
  • You do not need to provide us with marketing consent in order access our services or attend our events. However, We are unable to offer our services where you do not provide explicit consent to process your medical data as a participant, for example where you do not sign medical consent or complete a medical PAR-Q or Agreement form.

How We legally process your information

The legal grounds for processing your personal data are where:

  • It is necessary that We collect your data for the performance of a contract to which you are a party, or where We are entering into a pre-contractual arrangements with you in order to provide you with our services. The data that We require in all cases is your name and contact details, without which We are unable to offer you our services.
  • It is necessary for the purposes of our legitimate interests, except where our interests are overridden by your interests, rights or freedoms To determine this, We consider a number of factors, such as what you’re told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests are to better understand our customers’ interests, to improve and to promote our Services and those of others, to administer the site, to promote fundraising for Cancer Research UK and to provide you with information regarding your training course and future courses.
  • It is necessary to process your medical data for your own vital interests, in the event you are injured and need urgent medical treatment.
  • Where it is required by law or needed for public interest or official purposes

How we use this data

We Collect data to understand what you are looking for, to enable us to deliver and improve our products and services and provide you with medical assessment or treatment.

Specifically, We will use data:

  • As necessary to provide our services or information about our services
  • We will use the data set out above (in How We legally process your information) to provide details about our training course, process bookings and prompt fundraising for Cancer Research UK.
  • For our own internal records, namely fight orders, insurance data, participant records and to ensure correct medical treatment is provided where required.
  • To improve the products and services We provide, including our training courses, our fundraising and our events.
  • To contact you in response to a specific enquiry.
  • To contact you in response to your application to our events and provide you with more information regarding the programme.
  • To send you a Newsletter about Ultra Events ltd and other things We think might be relevant to you.

Who We share your personal information with

We need to share certain information with third parties in order to provide our services, to send emails and SMS, engage Insurance providers, medical assessors, medical practitioners and area representatives.

Your personal information may be made available to third parties who provide us with relevant services such as IT hosting, IT maintenance providers, email marketing providers and SMS suppliers. These companies employ risk mitigation controls when performing data management functions on our behalf. A list of these organisations is available here link

Where you have provided sensitive medical information to us by completion of our Boxing Agreement or PAR-Q form, we may need to share this for medical or insurance purposes. Where you have provided us with a grant of access to your historic medical records, we will ensure that the right to access such records will only be exercised by a medical professional for emergency treatment.

Where you are engaged in an activity to fundraise for Cancer Research UK, We may share your name and contact details with them so that they may get in touch with you to offer you support with your fundraising for your booking. Cancer Research UK will handle the data We share with them in line with their Privacy Policy, which can be read at www.cruk.org/privacy

Mandatory disclosure of information by law

We may disclose specific information by lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Your personal information may also be made available to third parties or partners, where necessary, as part of any restructuring of our business or assets.

Personal information may also be released to external parties in response to legal process, and where disclosure is required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect our rights, property or safety, those of our employees, or of third party persons.

International Data Transfers

Some external third parties We engage are based outside the European Economic Area (EEA) so processing of some of your personal data may involve a transfer of data outside the EEA.

Where We transfer your personal data outside of the EEA, We ensure compliance with international privacy standards equivalent to EU data protection by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where We use certain service providers, We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission
  • Where we use service providers based in the US, we may transfer data to them if they ascribe to the Privacy Shield, which requires them to provide protection to personal data shared between the Europe and the US.

How long we keep your digital account data for

If you express an interest via our online registration, We will keep your details on record for so long as you have a registered account with us (or for thirty days if you visit our site and do not register with us). If you would like to close or delete your registered account, please contact us, in which case we will within thirty days of your request, remove all of your personal data from our records (except to the extent that it is required to satisfy any legal, accounting, or reporting requirements).

How long we keep your personal and sensitive data for

If you wish to enter an event and complete our Boxing Agreement, associated forms and PAR-Q form, these and associated medical, training, injury or welfare notes taken at the time of the Agreement, will be retained for a period of 6 years. This is to ensure that we can meet legal obligations. We will be unable to delete this data before the end of the 6 -year expiration period but will delete such data after the period has expired.

How you can access and update your personal information

You can find out if We hold any personal information about you by making a ‘Subject Access Request’, normally free of charge, under data protection law. If we do hold information about you we will provide you with a copy of that information unless a legal exception applies, in which case we will inform you of this at the time of our response.

You also have the right to access or request information we hold about you.  We will at your request correct, complete, or update information. We will only oblige a request to access your own personal data and will ask for your own proof of identity to ensure you are the legal person entitled to make a request. Where you cannot provide ID to assert your identity, we will refuse your request.

We reserve the right to exercise reasonable discretion to redact information where it conflicts with legal obligations, commercial sensitivity or third party privacy.

To make a request to exercise either of these rights, please either put the request in writing addressing it to the address provided below or email us your request For the attention of the Data Protection Officer at info@ultraevents.co.uk .We will respond to your request within 30 calendar days.

How you can request erasure of your data

You may ask us to delete or remove personal data. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for legal reasons, which will be notified to you at the time of your request.

How you can withdraw your consent

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. If you have opted into receive marketing information, you can change your mind easily by sending an email to info@ultraevents.co.uk or clicking the unsubscribe link.

For any consent you have provided for us to process special category data (such as medical information), to withdraw your consent, please contact us.

How you can restrict or object to us using your data

You can ask us to suspend the way in which we are processing your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes or profiling your data. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms.

Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our Services. Depending on the extent of your request we may be unable to continue providing you with our service.

Any queries or concerns about the way in which your data is being used can be sent via email to info@ultraevents.co.uk

Moving your information to another organisation

You have the right to request that we send to you or to another organisation, an electronic copy of the personal data we hold about you, for example when you are dealing with a different service provider. If you would like us to move, copy, or transfer your information please let us know by emailing info@ultraevents.co.uk . We will respond to you within one month after assessing whether or not this is possible, taking into account the technical compatibility with the other organisation in question.

Your Right to transfer medical records

Where you Request transfer of medical records under the Data Protection law, these should be submitted in writing, clearly stating the records required and enclose as much information as possible to correctly identify these records i.e. your full name, your previous/current addresses, your date of birth, the time period that you were under their services and the location at which the record may have been taken. It will also be necessary to provide proof of your identity

Children

Our services are not aimed at children and we do not permit children to use our service. Service users must have reached 18 years of age.

Control of your digital privacy

Our website uses Cookies. Below we explain what these are and how you can control their use. We also advise that you take the time to understand how you can control your own privacy, and Cookies outside the use of our Services by learning to use and adjust browser settings on your personal device.

Cookies and how we use them

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Automated decision making

We do not use your information for automated decision making. Also, we do not use your data to auto profile or conduct automated analysis and do not approve third parties who might conduct these activities without our knowledge or consent.

Changes to this Policy

This Policy is subject to regular review. We may change this Policy from time to time or update this page in order to reflect changes in the law and/or our privacy practices. The policy date provided is the date the policy was last amended.

Data Protection Officer Details

To contact our Data Protection Officer at Ultra Events Limited please contact us at: info@ultraevents.co.uk

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office.  Further details can be found at www.ico.org.uk or 0303 123 1113.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.